Shipping & Returns
Due to the fact that most of our products are made to order the usual processing time can take 1-2 weeks for your order to be made and shipped. This may be quicker depending on the individual order. Custom candles may take longer due to the nature of the product.
We currently ship to the UK, Europe, United States, Canada and Australia. If you do not see your country listed in the shipping options please contact us and we can add it and give you a shipping price.
We calculate our shipping by weight and the quotes given to us by Royal Mail. This includes the weight of the candles and packaging.
Return & Exchange Policy
If you are unsatisfied with your order for any reason please let us know.
We will accept returns within 14 days of the delivery date, all costs for the return are at the expense of the buyer.
Custom orders and Monthly Boxes are not eligible for returns.
To ensure that a full refund or exchange can be issued the items must be unused (Unburnt for candles, unopened for teas) and delivered back to us in the condition the order arrived to the buyer in. A refund will only be processed after the order has been returned back to us and we have received it.
If an item arrives damaged please let us know. Photographs may be requested as proof of any damage to the item)
If you have any further questions at all regarding our shipping or returns please let us know.